Adding a New Gmail Account to Outlook

Adding Your Gmail (G Suite) Account to Microsoft Outlook 2013
Part 1: Configure Gmail Settings for Accessing Mail via Outlook
    1. 1.1: Log into the Gmail account you wish to add to Outlook at
    1. 1.2: Click the “Gear” icon in the upper right-hand corner, and select “Settings” from the drop-down menu.


    1. 1.3: Select the “Forwarding and POP/IMAP” tab.
    1. 1.4: Under the section titled “IMAP Access,” select “Enable IMAP.” (If IMAP is already enabled, then you’re all set!)



  1. 1.5: Click “Save Changes.”


Part 2: Add Gmail Account to Outlook
    1. 2.1: Open Microsoft Outlook.
    1. 2.2: Select “File” in the upper left-hand corner. This should open a screen titled “Account Information.”
    1. 2.3: Click the small “Add Account” button with a green plus sign. The “Add Account” wizard will open.
    1. 2.4: Before you enter any information, select the “Manual setup or additional server types” option and click Next.



    1. 2.5: On the “Choose Service” screen, select “POP or IMAP” and click Next.


  1. 2.6: On the “POP and IMAP Account Settings” screen, enter the following information in each field:


    1. 2.6A: User Information:
      1. Your Name: Your name as you would like it to appear in e-mails you send.
      2. E-Mail Address: The full e-mail address you would like to add to Outlook.


    1. 2.6B: Server Information:
      1. Account Type: Select “IMAP” from the drop-down menu.
      2. Incoming Mail Server:
      3. Outgoing Mail Server (SMTP):


    1. 2.6C: Logon Information:
      1. User Name: Your FULL e-mail address, e.g.,
      2. Password: The password you use to log in to your Gmail account.
        1. Be sure to check the “Remember password” checkbox.




  1. 2.7: Then, click “More Settings…” in the lower right-hand corner. A window titled “Internet E-mail Settings” will open.
    1. 2.7A: Select the “Outgoing Server” tab.
      1. Check the box labeled “My outgoing server (SMTP) requires authentication.
      2. Select the option for “Use same settings as my incoming mail server.”
    2. 2.7B: Then, select the “Advanced” tab.
      1. Under Server Port Numbers, enter or confirm the settings below:
        1. Incoming server (IMAP): 993
        2. Use the following type of encrypted connection: SSL
        3. Outgoing server (SMTP):587
        4. Use the following type of encrypted connection: TLS
      1. Under Root File Path, enter [Gmail] .
  1. 2.7C: Once you have confirmed these settings, click “OK.” You should be returned to the previous window, “POP and IMAP Account Settings.”





  1. 2.8: Click “Next”. Outlook will initiate a test of your e-mail settings. The results of the test will be displayed in a small pop-up window.
  1. If all settings are correct, you should quickly see a message saying, “Congratulations! All test completed successfully. Click Close to continue.” Close the window and Outlook will begin importing your e-mail messages!
  1. If the Account Settings Test fails, see below for troubleshooting tips.


Common Account Errors and Troubleshooting Tips:
  1. E1: After clicking “Next” to test the Account Settings, a pop-up window appears requesting a User Name and Password for

    1. This means that the username and password you have entered are not correct. Double-check the following information:
      1. Your username is your FULL e-mail address, e.g.,
      2. Your password is the password you use to log on to Gmail in your web browser — this may be different than the password you used for your Faster Solutions e-mail.


  1. E2: Error Message: “Send test e-mail message: Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.”

    1. This means that you may have selected the wrong encryption type for the Outgoing Server, or may have entered the server port number incorrectly. See Step #2.7 and #2.7B and ensure the information you entered matches these settings.


  • E3: Error Message: “Log onto incoming mail server (IMAP): The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).”

    • This typically means that you need to double-check the settings of your Gmail account as described in steps #1.1 – #1.5 above. This same error message can also occur due to an incorrect username / password as described in E1. If you continue to receive this error message after double-checking the settings of your Gmail account, please contact Faster Solutions at


  • E4: Error Message: “Log onto incoming mail server (IMAP): The connection to the server failed.”

    1. This typically means that the incoming mail server address was not entered correctly. Review the information in step #2.6B and confirm that the information you entered matches exactly. It may also indicate an issue with your internet connection itself.

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