Careers

Come nerd out with us! You just might like it.

 

What We’re Looking For:

Our teams work in a collaborative environment that promote best practices and personal growth along with building trust, exercising confidence, and most importantly having fun!

We’re seeking highly motivated, technically passionate individuals, looking to grow in the field of web development, programming and online marketing!

We’d love to hear from you! To apply please email employment*AT*fastersolutions.com with the following:

  • Your web site experience
  • Your resume & references
  • What position interests you?


Position: Customer Success Manager

Who We Are:

Faster Solutions designs, develops and markets high level websites and digital marketing solutions while providing ongoing services to support our clients and help them grow their online presence and exceed their goals.

Faster Solutions is hiring a Customer Success Manager to lead Faster Solution’s marketing and service accounts. You will be responsible for becoming a trusted adviser to our customers, creating long-term relationships. Our clients are investing to improve their digital presence for their organizations and to improve their website performance and marketing results. You will be responsible for ensuring we’re achieving these objectives by reporting and working with clients regularly.

 

Key Skills and Characteristics

  • 3+ years of Customer Success / Account Management experience, with a demonstrated track record of success in managing relationships.
  • Passion for delighting customers and eager to exceed their goals and expectations
  • A consultative nature, with the empathy to identify and understand customer pains/goals/opportunities, and the ability to shape a strategy to address them
  • Comfort and skill in independently leading customer growth strategies, finding and driving additional revenue from our existing customer base
  • Excellent verbal and written communication skills, with a high level of professionalism and keen attention to detail
  • Hunger to learn and help build an evolving, business-critical organization within a rapidly-growing startup
  • Ability to multi-task and handle matters with little supervision and with excellent follow up
  • A strong entrepreneurial and can-do mindset, undaunted by shifting priorities and uncertainty,
  • Enough courage to say “I don’t know”
  • Motivation drawn from impact and purpose and impacting our clients in a positive way.

 

Daily Tasks:

  • Maintain direct, day-to-day client contact.
  • Work with Web Marketing Coordinator & Production Staff to ensure proper FS service is being provided to clients.
  • Work with Production to get client maintenance & marketing requests completed on-time and within budget using CRM.
  • Proactively provide monthly client marketing reports, campaigns, current activity overview & future development of accounts & updates.
  • Ensure technical and product representations follow FS Development Standards & Security Policies.
  • Keep apprised of all relevant client, industry and marketing developments.
  • Quality Control – Check and approve all marketing and maintenance work and coordinate client approval of the same.
  • Assist with miscellaneous Faster Solutions marketing & office tasks.
  • Other

 

Within the first 30 days, you will:

  • Meet and train with our existing customer support team to gain an understanding of who our customers are, what problems we help solve and how we describe the value we create.
  • Spend time with Marketing to understand the various ways in which we drive B2B, B2C and C2C engagement for our clients.
  • Begin to transition into your customer accounts, engaging clients and learning our internal systems.

 

Within the first 90 days, you will:

  • Manage all aspects of your customers. You’ll know your customers, their needs and motivations, and you’ll have a clear understanding of how you can deliver results that ensure their long-term success and growth.
  • Begin increasing our client communication and driving new growth ideas and opportunities for your customers.
  • Establish a point of view and provide insights and recommendations to the Marketing leaders to allow us to further develop our playbook for delivering an exceptional client experience.
  • Be fluent in Faster Solutions service package options and market fit, and be able to speak knowledgeably to the impact we deliver for companies and their marketing needs.

 

At the end of your first 6 months, you will have:

  • Mastered our internal systems, client profiles and customer service techniques.
  • Established trust-based relationships across your clients, with tight alignment and interdependence between the customer’s needs and Faster Solutions capabilities and value.
  • Led by example in shaping the customer journey and our solutions for building exceptional relationships with our customers.
  • Created such self-evident value that you’ve compelled the Marketing lead to grow and scale the team further.

 

The Faster Solutions Experience

Founded in 1997 and based in downtown Duluth, our team mixes technology and elbow grease every day, with one goal: To provide the best customer experience for our clients as they navigate the ever-evolving world of digital marketing and development. At Faster Solutions, we envision a world where organizations feel empowered to manage their online presence without the headache of having to know how to do everything themselves.

The atmosphere overall is dynamic and unique. It’s influenced by our backgrounds at successful startups, big tech companies, and premier business firms – blended and crafted into what feels natural and right for this company. It plays out in our balance of scrappy and strategic, frameworks and fast thinking.

At Faster Solutions, we’re all united by our desire to keep website’s simple – and committed to enjoying the journey together along the way.

Job Type: Full-time


Position: Office Administrative Assistant

Are you interested in an exciting and fun career in the Web Industry? We’re seeking a highly motivated, passionate individual, looking to work in an established fast paced and growing digital agency. You have an opportunity to join our creative team as an Office Administrative Assistant!

 

Position Summary:

The Office Administrative Assistant runs the office for our creative team of designers, developers, and system thinkers. This role consists of:

  • 50% bookkeeping (payroll reporting, accounts receivable, invoicing)
  • 50% HR & Office Management (KPI reviews, performance reviews, weekly team meeting, purchasing office supplies, HR onboarding, planning team events, etc.).

The Office Administrative Assistant position is perfect for an individual who wants to be integral in growing a small business. A successful candidate will be self-motivated, autonomous, highly organized, meticulous with details and personally invested in the success of our company.

 

Position Type: Full-Time

 

Essential Characteristics:
  • Attentive to Detail: Accuracy and timeliness are essential; details and deadlines must be a top priority in everything we do
  • Communicative: You will be our main point of contact and the liaison between our team and business partners. Your ability to stay organized, prioritize and multitask will prove invaluable as we continue to grow
  • Mover and Shaker: Your results-driven nature drives you to question the status quo, make process improvements, lend a hand when needed and strive for success without being micromanaged
  • Adaptable: We all wear many hats; you’re excited by the idea that your responsibilities may change from day to day and evolve over time
  • Customer Service: You pride yourself on providing stellar care and support to our team, customers, vendors, and business partners
  • Accounting: Complete hands-on understanding and knowledge of QuickBooks
  • Teamwork: Ability to deal effectively with a variety of people and work in a team environment.

 

Essential Responsibilities:

 

Bookkeeping
  • Monthly bookkeeping with Quickbooks DesktopPro & our CRM software
  • Answer client billing questions
  • Process deposits
  • Prepare monthly sales commission reports for CPA
  • Prepare bi-monthly payroll reports for CPA
  • Ensure accurate and timely monthly, quarterly and year-end reports are completed by CPA
  • Develop procedure checklists

 

Office Administration
  • Report KPIs from CRM to operations to develop more efficient procedures and use of resources
  • Data entry as needed
  • Maintain staff scheduling and event calendars
  • Order and dispense supplies
  • Attend weekly team meeting and review office KPI reports

 

Human Resources
  • Phone and email communications; answer staff questions; report concerns to owners and HR department; receive and distribute messages to the appropriate parties
  • Field employee HR questions and requests and work with owners to resolve
  • Staff recruitment / compose, publish, and promote job openings
  • Prepare KPI reporting for HR to conduct staff reviews

 

Desired Qualifications
  • 1 year of Quickbooks/Bookkeeping experience
  • CRM/ERP management experience
  • Business process management experience
  • HR Experience
  • G Suite / Google Drive experience
  • Positive energy

 

Job Location:

Faster Solutions Inc
10 E. Superior St.
Suite 200
Duluth, MN 55802

 

To apply please email employment@fastersolutions.com with the following:

  • Your resume, cover letter, and references
  • How you use the Internet in your daily life
  • What interests you about this position

Position: Web Marketing Coordinator

The Web Marketing Coordinator at Faster Solutions will be a highly motivated, self-starting spirit who has a passion for growing a business through online marketing.

The Web Marketing Coordinator will work strategically with SMM & SMO to create, implement, and analyze online marketing strategies to ensure positive ROI and business growth.

The ideal candidate will be a fun, positive-energy individual with a proven track record in online marketing – who is passionate about staying up-to-date on the latest trends and techniques in the field.

Creativity, copywriting, and general web aptitude are critical to success in this position.

 

This position will be responsible for, but not limited to the following:
  • Create new and innovative online sales campaigns for clients and Faster Solutions.
  • Develop marketing strategies for all marketing mediums.
  • Research and stay abreast to trends in internet marketing
  • Be a team player and contribute creativity, out-of-the-box ideas
  • Managing various PPC campaigns across all Search Engines
  • Achieving a targeted ROI for all Ads spend on a daily basis
  • Develop new and eliminate under-performing PPC ad copy/Keywords
  • Analyze Clicks and Conversion data, ad expenses and ROI
  • Ensure optimal campaign performance
  • Optimization and bid management for PPC
  • Working in coordination with the graphic designer/web developer on landing page and website development projects to ensure they are marketing optimized.
  • Competition analysis
  • Work directly with the marketing and design team to come up with and implement new marketing strategies
  • Grow search engine sourced traffic and revenue by achieving targeted SEO goals and metrics
  • Run and monitor all social media platforms (Facebook, Twitter, Pinterest, Google +, Etc) to help build brand awareness, and engage current followers.
  • Create and run promotions to encourage the growth of online presence
  • Create blog-posts and manage blog posts.
  • Continuously research for new ways to increase traffic to online stores and websites.
  • Coordinating with the Sales for any new advertising resources
  • Complete Expo/Tradeshow booth organization and preparation.
  • Other

 

The Ideal Candidate will have:
  • A 4-year degree in marketing, internet marketing, ecommerce or related field.
  • 2-4 years’ experience in eCommerce or internet marketing related position
  • Comfort working in a CMS or basic HTML skills
  • An exceptional aptitude for technology, and learning new tech applications quickly
  • Exceptional written and spoken communication skills, especially landing page and email marketing copywriting skillsA do-whatever-it-takes attitude
  • A passion for online marketing and eCommerce
  • Attention to detail, creativity and flexibility
  • A positive attitude, ability to work in a rapidly changing environment

 

What we Bring to the Table:
  • A 16+ year old company with great people and great benefits
  • Exceptional Vacation Plans & Flex Schedules
  • Medical / Dental
  • Relaxed, comfortable work environment
  • Fun, motivated, and driven coworkers
  • An entrepreneurial environment – we are in growth mode

 

Job Location:

Faster Solutions Inc
10 E. Superior St.
Suite 200
Duluth, MN 55802

To apply please email employment@fastersolutions.com with the following:

  • Your website experience
  • Your resume and references
  • How you use the Internet in your daily life
  • What interests you about this position

Position: Sales & Business Development Specialist

We’re seeking a highly motivated, passionate individual, looking to grow in the field of online marketing & development. You will join our Sales Department as a Sales & Business Development Specialist focused on B2B sales. This is a base salary plus commission position and growth within and to other company departments is also possible.

Essential Duties and Responsibilities
  • Lead sales development & relationship building/consultative selling process.
  • Sell established packaged service lines to regional and national markets.
  • Use CRM & Proposal Application to track and close sales.
  • Establish contacts within assigned sales territory & execute sales to reach company quotas.
  • Work with marketing assistant to optimize online presence and increase lead generation for our brands.
  • Spend the majority of your time (75% plus) on the street making face to face sales calls.
  • Develop and implement strategic digital sales plans with the marketing manager to accommodate corporate, market and product goals.
  • Lead digital sales forecasting with the Director of Sales & Marketing Manager and sets performance budgets and goals accordingly.
  • Prepare and monitor digital sales reports showing booked and projected revenues.
  • Follow through with established accountability standards developed by corporate, the DOS and MM.
  • Responsible for maximizing client revenue opportunities with on-going account list management.
  • Monitors and evaluates the activities and products of the competition.
  • Research & contribute to web development industry monthly & provide trending details to sales department.
  • Attend expos, tradeshows, etc.
  • Execute public speaking engagements on a quarterly basis.

 

Qualifications

The person filling this position must have a thorough understanding of all digital products offered, and candidates must have experience selling digital media or technology based solutions. This role will lead the local sales team in creating value and delivering results, a positive experience for consumers and overall brand. The position is also a resource for and consultant to our client base. Three years of digital and overall sales experience necessary.

Recommended Skills
  • 3+ years of sales experience.
  • 3+ years of web development & online marketing experience.
  • Experience working directly with clients, presentations and negotiation and pricing/quoting processes.
  • Comfortable talking on the phone and in a tradeshow environment.

 

Job Location

Faster Solutions, Inc.
10 E. Superior St.
Suite 200
Duluth, MN 55802

How to Apply

Email: employment*AT*fastersolutions.com

For being our customer and letting us serve you in business, we wish to thank you. Without you, we wouldn’t be here. We want to extend our sincerest gratitude to you for the opportunity you provide us through the work we are so lucky to do each day.


It’s in each exchange with our customers that we truly understand how fortunate we are to have such a great group of clients to work with.


So THANKS for working with us and taking the time to read this. We hope as you continue through the rest of your day you know how appreciated you are.