Menu
877-204-7890

Frequently Asked Questions

Proven Business Results

We give you a dedicated, certified marketing & design team with 29 years of experience!

Between digital marketing, web development, and technical services like hosting, online security, and email hosting, we know there’s a lot of questions you may have. Our list of frequently asked questions covers your most pressing questions. Still feeling lost? Contact our service team or marketing team today and get a real response from a real person!

Contact UsLearn MoreRequest a Quote

How do I pay my Faster Solutions bill?

You can pay each monthly invoice by credit card or ACH, or set up auto-pay so you’re charged automatically. Invoices are emailed on the 1st of each month. Auto-pay also runs on the 1st and works with either ACH or a credit card. To set it up, fill out the ACH or credit card authorization form below.

ACH Authorization Form CC Authorization Form

 

How do I contact my Faster Solutions Customer Support Team?

Call 1-877-204-7890, log in to the Client Portal, or use the Contact Us forms on our website. All three reach the Faster Solutions support team. The Client Portal is the best way to track an open request.

We look forward to hearing from you!

Contact Us

What is website hosting?

Website hosting is the service that stores your website on a server so people can visit it by typing your domain name. Faster Solutions provides premium hosting built for fast load times and maximum uptime. That matters because slow or unavailable sites lose visitors and rankings.

Learn more about our hosting packages!

Learn More

What is email hosting?

Email hosting is the service that runs your business email on your own domain (like you@yourcompany.com) instead of a free Gmail or Yahoo address. Faster Solutions provides business email through Google Workspace as a Google partner. You get custom addresses on your domain, large mailbox storage, and Google’s apps such as Docs, Drive and Calendar.

Learn more about email hosting with Faster Solutions + Google!

Learn More

What is domain registration and renewal?

Domain registration reserves your website address (like yourcompany.com). It has to be renewed, usually every year, or your website and email stop working. If a domain expires, your site goes offline until it’s renewed.

Faster Solutions can register your domain and handle renewals so it never lapses.

Register a Domain Now, or contact our service team for assistance!

Register Contact Us

What is an SSL certificate, and why does my website need one?

An SSL certificate encrypts data sent between your website and its visitors. Without one, browsers like Chrome label your site “Not Secure.” SSL is required for taking online payments and protects things like form submissions. Google recommends SSL on every website. Certificates are licensed for one or two years, and Faster Solutions manages renewals for you.

Learn more about SSL certificates, or order an SSL certificate today!

Learn MoreOrder an SSL Certificate

How do I set up my business email on a phone or tablet?

The easiest way is to download the official Gmail app and sign in with your Google Workspace email address and password. You can also add the account through your phone’s built-in mail settings. Step-by-step guides for Android and iPhone are linked below.

Adding Your Gmail Account to an Android Phone

Adding Your Gmail Account to an Apple iPhone

How do I set up my business email on a desktop computer?

You can use your Google Workspace email in a web browser at gmail.com, or add it to a desktop program like Microsoft Outlook. Our Outlook setup guide is linked below. Outlook’s steps change between versions, so if something doesn’t match, contact the Faster Solutions service team and we’ll walk you through it.

Adding a new GMail Account to Outlook

Note: New versions of Microsoft Outlook are released on a regular basis. The instructions above may not reflect the exact steps or labels for the most recent release.

If you have additional questions about setting up your Gmail account in Outlook, contact our service team today. They’ll be happy to help!

Contact Us

How do I use Google Workspace email with Microsoft Outlook?

On Windows, Google’s free Google Workspace Sync for Microsoft Outlook (GWSMO) tool syncs your email, calendar and contacts with Outlook. On a Mac or newer versions of Outlook, you can add your account directly by signing in with your Google account.

Adding a new GMail Account to Outlook

Note: New versions of Microsoft Outlook are released on a regular basis. The instructions above may not reflect the exact steps or labels for the most recent release.

If you have additional questions about setting up your Gmail account in Outlook, contact our service team today. They’ll be happy to help!

Contact Us

How long does it take to build a website?

A new website takes anywhere from one week to six months, depending on the package and how complex the site is. Simpler sites can launch in about a week. Larger custom or eCommerce builds take longer. You can speed things up by having these ready:

  • Your written content
  • Web-ready images
  • Examples of designs you like
  • Your current hosting, domain, DNS and email details

Faster Solutions website packages range from free to fully customized.

Learn more about our web design & development solutions!

Learn More

What is marketing automation?

Marketing automation is software that handles repetitive marketing tasks for you, like sending emails, posting to social media and managing ads, and tracks the results in one dashboard. It lets you follow leads through your sales funnel and see the return on your marketing spend. Faster Solutions provides marketing automation through an online dashboard.

Learn more about how marketing automation can take your digital marketing to the next level!

Learn More

What does the Faster Solutions marketing team do?

Your Faster Solutions marketing team is Google-certified. It manages your online presence and reports to you every month on website performance, ads and return on investment. Depending on your package, that can include:

  • Marketing automation
  • Social media
  • PPC (pay-per-click) advertising
  • SEO
  • Content
  • Digital video
  • Branding and logo design

Learn more about our marketing packages, and take your marketing to the next level — today!

Learn More

What is included in a Faster Solutions marketing package each month?

Every Faster Solutions marketing package includes a monthly marketing report, SEO edits and analysis, a website performance audit, and an account review with recommendations. Higher-level packages add more services on top of these four.

Learn more about our marketing packages, and take your marketing to the next level — today!

Learn More

What should I focus on in my marketing analytics?

Focus on the numbers tied to your business goals. That might be calls and form fills for lead generation, sales for eCommerce, or bookings for hospitality, rather than traffic alone. The right numbers differ from business to business. Staying in regular contact with your Faster Solutions marketing team keeps your reports measuring progress toward the goals that matter to you.

Contact our Marketing Team today to start the conversation about your digital marketing goals and how we can help achieve them!

Contact Marketing

How does Faster Solutions approach my monthly marketing?

Each month, Faster Solutions follows the same five-step process: research, review, plan, carry it out, and report back.

  1. Study your industry, your customers and their pain points
  2. Review past marketing performance
  3. Build a plan with clear goals and a content strategy
  4. Carry out the plan each month
  5. Send a report on what’s working and what isn’t, then adjust

Contact our Marketing Team today to start the conversation about your digital marketing goals and how we can help achieve them!

Contact MarketingLearn More

Contact Service

At Faster Solutions, our goal is to provide YOU, our customer, with the best possible service. Request Customer Care to get in touch with you.

Contact

Contact Sales

With a business model built on trust and integrity, and over 19 years of experience, we're confident that we're the right business to help you achieve success on the web. Ready to take your business to the next level? Get started today.

Contact

Contact Marketing

An increase in traffic and qualified leads results in higher conversions. Connect with our Marketing Team to discuss goals and ideas for a higher conversion rate and return on your investment.

Contact