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FAQ's

Frequently Asked Questions

Between digital marketing, web development, and technical services like hosting, online security, and email hosting, we know there’s a lot of questions you may have. Our list of frequently asked questions covers your most pressing questions. Still feeling lost? Contact our service team or marketing team today and get a real response from a real person!

 
How Do I Pay My Bill?

Faster Solutions has 3 payment methods available for you:

  1. Online: Pay via credit card or EFT via your emailed invoice! Just click the “Pay Invoice Now” link at the bottom of your invoice.
  2. By Phone: Call 1-877-209-7890 to pay via credit card over the phone with our Customer Service Team.
  3. By Mail:
    Mail a Check to:
    Faster Solutions Inc.
    10 E. Superior St. Suite 200
    Duluth, MN 55802
How do I contact my FS Customer Support Team?

Faster Solutions has 3 easy ways to get in touch with your Customer Support Team:

  1. Via our Contact Us forms
  2. Via your Client Portal
  3. By calling 1-877-204-7890

We look forward to hearing from you!

What is Website Hosting?

Hosting is the “engine” that makes your website run. A “host” or “server” is the place where your website is stored, in a way that allows people from around the world to visit it by typing your domain name into their web browser.

If your website is often “laggy,” loads slowly, and/or crashes frequently, the problem is often poor quality hosting services. Faster Solutions offers premium hosting that ensures fast load speeds and maximum uptime, allowing your visitors to enjoy a convenient, consistent online experience.

Learn more about our hosting packages!

What is Email Hosting?

Your emails are stored in an online virtual “mailbox” called an email server. An email host manages these online mailboxes and the email addresses associated with them. Apple Mail, Gmail, and Yahoo are examples of email hosts.

At Faster Solutions, we’ve partnered with Google to offer you business-level email hosting with G Suite, which includes customized email addresses for your business (name@yourwebsite.com). Our G Suite bundle includes massive online storage and all the Google Apps you need.

Learn more about email hosting with Faster Solutions + Google!

What is a domain registration/renewal?

A domain name, also called a web address or URL, is simply the address of your website, such as www.fastersolutions.com. In order to reserve the right to publish a website at this address, you must register the domain name. Registration lasts for a year before it must be renewed. If you fail to renew the registration of your domain, the domain will expire and your website will crash!

Faster Solutions provides domain registration & renewal services that are managed for you, so you don’t have to worry about annual renewals or loss of your domain name.

Register a Domain Now, or contact our service team for assistance!

What are SSLs and why do I need them?

Simply put, an SSL (Secure Sockets Layer) certificate keeps data secure online as it passes from one place to another. For example, when you shop online, an SSL certificate protects your credit card information from being intercepted while it is submitted to the merchant.

SSL certificates can also be installed for email communications. If your organization submits sensitive information over email, it’s important to install an SSL certificate to keep the data encrypted.

Google recommends installing an SSL certificate on ALL websites — not just online stores. Google notifies users when a websites does not have an SSL certificate installed with a “Not Secure” warning, and tends to drop them in search result rankings.

SSL certificates are sold with either a 1 or 2-year license, at which point they must be renewed.

Faster Solutions provides SSL Certificate registration & renewal services that are managed for you, so you don’t have to worry about annual renewals or the loss of your SSL Certificate.

Learn more about SSL certificates, or order an SSL certificate today!

How do I set up my email on a smartphone/tablet?

The easiest way to configure your Gmail account on your smartphone or tablet is to download the free official Gmail app and sign in with your username and password. If this is not possible, or you’d simply prefer to set up the account through your phone’s settings, check out our helpful guides below:

 

Adding Your GMail Account to an Android Phone

Add a Faster Solutions gSuite account to Apple iPhone

How do I set up my email on a desktop?

We have a handy online guide for how to configure your email account in Microsoft Outlook:

 

Adding a new GMail Account to Outlook

 

Note: New versions of Microsoft Outlook are released on a regular basis. The instructions above may not reflect the exact steps or labels for the most recent release.

 

If you have additional questions about setting up your Gmail account in Outlook, contact our service team today. They’ll be happy to help!

How do I set up my G Suite email to work with Outlook?

We have a handy online guide for how to configure your email account in Microsoft Outlook:

 

Adding a new GMail Account to Outlook

 

Note: New versions of Microsoft Outlook are released on a regular basis. The instructions above may not reflect the exact steps or labels for the most recent release.

 

If you have additional questions about setting up your Gmail account in Outlook, contact our service team today. They’ll be happy to help!

How long does it take to build a website?

Depending on what type of website package you select and the scope of your project — including customization and number of pages — the duration of a website project lasts anywhere from one week to 6 months.

Having the following information ready for our Development Team will help expedite the duration of your project:

  • Website Content
  • Web-Ready Images
  • Examples of Features / Designs on Other Websites
  • Current Hosting / Domain Registration / DNS / Email Information

Faster Solutions offers website packages ranging from Free to Customized solutions.

Learn more about our web design & development solutions!

What is Marketing Automation?

Marketing Automation is a set of tools designed to automate marketing activities. Marketing Automation allows you to automate repetitive tasks like email marketing, social media posting, ad campaign management and more. With Marketing Automation, you can have one dashboard to run your marketing channels along with lead engagement messaging and track all of the funnels via easy to use analytics and ROI analysis. Not only does this save you time but it allows you to personalize your customers experience and offer them continuous engagement.

Faster Solutions offers marketing automation via an easy-to-use online dashboard.

Learn more about how marketing automation can take your digital marketing to the next level!

What does my FS Marketing Team do for me?

When you work with Faster Solutions, your Google-certified Marketing Team will manage your online digital presence and report to you on your website performance, digital advertising campaigns, and ROI on a monthly basis.

Depending on which service packages you elect, your team is trained to manage the following channels and services for you:

  1. Marketing Automation
  2. Social Media Marketing
  3. PPC & Paid Search
  4. SEO
  5. Content Marketing
  6. Digital Video
  7. Branding & Logo Design

Learn more about our marketing packages, and take your marketing to the next level — today!

What do I get with my Marketing Package each month?

Your Faster Solutions Marketing Team provides the following services and reports each month, at all package levels:

  1. Monthly Marketing Report
  2. SEO Edits & Analysis
  3. Website Performance Audit
  4. Account Review & Personalized Recommendations

Learn more about our marketing packages, and take your marketing to the next level — today!

What should I focus on in my Marketing Analytics?

The key digital marketing stats your should monitor depend on your business goals. Frequent communication with your Marketing Team can help ensure we’re tracking and reporting your data in a way that makes it clear how you’re progressing on your digital marketing goals.

Contact our Marketing Team today to start the conversation about your digital marketing goals and how we can help achieve them!

What do you focus on as you perform my monthly marketing services?

Our certified Marketing Experts analyze your industry users, and identify pain points for your potential customers.

Once these are identified, we review your past performance and develop a marketing plan with goals and a content strategy.

Then we implement this strategy monthly by maintaining your digital marketing channels that you select for us to manage via the type of marketing package you elect and send you a monthly report highlighting what’s working and what isn’t working and adjust accordingly.

Contact our Marketing Team today to start the conversation about your digital marketing goals and how we can help achieve them!

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For being our customer and letting us serve you in business, we wish to thank you. Without you, we wouldn’t be here. We want to extend our sincerest gratitude to you for the opportunity you provide us through the work we are so lucky to do each day.


It’s in each exchange with our customers that we truly understand how fortunate we are to have such a great group of clients to work with.


So THANKS for working with us and taking the time to read this. We hope as you continue through the rest of your day you know how appreciated you are.